Receptionist - City Vets, Waterford

 

Veterinary Receptionist 

Location: City Vets, Waterford 

Position Type: Full-time, Permanent 

Start Date: June 2025 

Salary: €13.50 per hour 

Working Hours: 40 hours per week, Monday to Friday (9am-6pm or 10am-6pm) 

Occasional Saturday cover (9am-4pm) for holiday cover only 

No Sundays, Bank Holidays, or out-of-hours work 

 

The Role:  

We are seeking a friendly, confident, and organised receptionist to join our dynamic and experienced team. This is a client-facing role that requires exceptional communication and multitasking skills. You’ll be working in a fast-paced environment, providing front-of-house support and ensuring smoorh day-to-day operations at our small animal practice. 

Key Responsibilities: 

• Greeting clients and managing appointments using our tailored booking system (Merlin) 

• Answering phone calls and responding to client queries professionally and efficiently 

• Handling payments, processing transactions, and managing end-of-day cash procedures 

• Managing stock levels and assisting with deliveries, including light lifting 

• Maintaining cleanliness and high standards throughout the practice 

• Supporting the wider team with general administrative duties 

• Building product knowledge to assist clients with queries 

 

About Us 

We are a well-established small animal veterinary practice located in the heart of Waterford, offering high-quality care in a welcoming environment. Our facilities include:  

• 3 consultation rooms, operating theatre, prep room, kennels and staff canteen 

• Diagnostic equipment including digital x-ray, ultrasound, and in-house blood analysers 

Our team is made up of 13 experienced, driven professionals: 4 Veterinary Surgeons, 4 Veterinary Nurses, 3 Receptionists, Clinical Director, and Practice Manager. We have a collaborative, supportive and friendly environment focused on excellent patient care and staff development. 

 

About You 

We are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting. The successful applicant must have: 

• Previous receptionist or front-of-house experience in a customer service environment 

• Strong IT skills – comfortable with Microsoft Outlook, navigating multiple systems, and data entry 

• Experience with cash handling and confident discussing payments with clients 

• Excellent communication and interpersonal skills 

• High standards of cleanliness and organisation 

• Team-oriented and willing to support others as needed 

• Passion for animal welfare 

 

 

What We Offer (Benefits subject to pro-rata where applicable) 

We offer a competitive salary along with great benefits, including: 

• Leave: Annual Leave, Birthday Leave, Paid Maternity, Paternity, Bereavement, and Sick Leave 

• Wellbeing: Cycle to Work Scheme, EAP Access, Free Flu Jabs, Discounts (Retail & Virtual Gym), & Access to Company Programmes (LGBTQ+, Wellbeing, etc.) 

• Career Development: Career Progression, Leadership Academy, Annual Pay Reviews 

• Financial Support: Employer Pension Contributions, Discounted Staff Pet Veterinary Fees 

 

Join Our Team 

If you're passionate about animal welfare and enjoy helping both pets and their owners, we’d love to welcome you to the City Vets team. 

 

Apply now and take the next step in your veterinary reception career – one paw at a time. Email a copy of your CV and cover letter to margaret.kenny@cityvets.ie 

 

We welcome applications from all backgrounds. 

As a BAME and LGBTQIA+ inclusive employer, and a Disability Confident Employer, we actively encourage applications from diverse groups. Please let us know if any reasonable adjustments are required during the recruitment process. 

 

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